At Lonavala Farmhouse, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Contact details (phone number, email address)
- Payment information
- Booking details (dates, preferences, etc.)
- Feedback and reviews
2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings and reservations
- To communicate important information regarding your stay
- To send promotional offers and updates (if opted-in)
- To improve our services based on your feedback
- To handle customer service inquiries
3. Data Protection
We take appropriate measures to safeguard your personal information against unauthorized access, alteration, or destruction. All payment transactions are securely processed using trusted payment gateways.
4. Sharing Your Information
We do not share your personal information with third parties, except in the following cases:
- When required by law or legal processes
- With service providers assisting with booking, payments, or customer service
5. Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance your user experience, such as remembering your preferences and tracking website usage for analysis. You can disable cookies in your browser settings, though this may affect website functionality.
6. Third-Party Links
Our website may contain links to third-party websites for additional services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing personal information.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications by contacting us directly
8. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website, and the date of the last update will be indicated at the bottom of this page.
9. Contact Us
If you have any questions or concerns about your privacy or our practices, please contact us at:
Call at 8208608129
Last Updated: 27 december 2024
